Updating Mismatched User(s)

Located in the Project Dashboard under the User details view, the Update feature can be used to correct mismatched source and target accounts. If the source user(s) has been matched to the incorrect target user follow these steps to first un-match the user(s) then rematch a user(s) to the proper target account(s) using a CSV file.

 

How do you clear the Mismatched Target Account?

  1. When preparing the CSV file, leave the Target UPN column values blank. The Migration Wave and Profile Name are optional.
  2. Click the Update action.
  3. Click the Select File action.
  4. Select the CSV then Click Open.
  5. Click Next if upload is successful.
  6. Click Finish.

Once this process is complete, the user(s) uploaded will no longer have a status of Match and their Target will be blank in the Users view.

Source UPN Target UPN Migration Wave Profile Name
JDoe@QueenBankTrust.com      

Figure 1: Example CSV File without Target UPN

 

How do you match to the Target Account?

  1. When preparing the CSV file, populate the Target UPN column value to match the desired account’s UPN or Mail attribute value. The Migration Wave and Profile Name are optional.
  2. Click the Update action.
  3. Click the Select File action.
  4. Select the CSV then Click Open.
  5. Click Next if upload is successful.
  6. Click Finish.

Once this process is complete, the user(s) uploaded will have a status of Match and their Target will be populated in the Users view. It is safe to run the Prepare action on this user to prepare them for coexistence and mailbox migrations.

If the matching target account is not found, the CSV upload process will report this. Be sure Discovery has been run recently for the Target Tenant if the matching accounts are newly created in the target.

Source UPN Target UPN Migration Wave Profile Name
JDoe@QueenBankTrust.com JDoe@AimSavingsTrust.com    

Figure 2: Example CSV File with Target UPN